Terms and Conditions for Crystal Intentions Online Shop
Welcome to Crystal Intentions. By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using Crystal Intentions’ online shop, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.
2. Products and Services
Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not guarantee that product descriptions or other content on the site are completely accurate, current, or error-free.
Custom Orders: For custom products, such as intention bracelets, please note that slight variations may occur as each item is uniquely crafted.
3. Ordering and Payment
Order Confirmation: After placing an order, you will receive a confirmation email with details of your purchase. This email does not constitute acceptance of your order.
Payment: Payments are processed through secure payment gateways. By placing an order, you agree to provide accurate and complete payment information.
Pricing: All prices are listed in US dollars and are subject to change without notice. Prices at checkout are final.
4. Shipping and Delivery
Processing Time: Orders are typically processed within [3-5] business days. However, processing times may vary based on order volume and product availability.
Shipping Costs: Shipping costs are calculated based on the delivery location and selected shipping method.
Delivery Time: Delivery times vary depending on the shipping method and destination. We are not responsible for delays caused by external factors such as weather conditions or postal service issues.
5. Returns and Exchanges
Returns: We accept returns for items that are defective or incorrect. To request a return, please contact us within [number] days of receiving your order. Items must be returned in their original condition.
Exchanges: Exchanges are only available for defective items. Please contact us to arrange an exchange.
6. Privacy and Data Security
Personal Information: We collect and use your personal information in accordance with our Privacy Policy. By using our site, you consent to our collection and use of personal data as described in the policy.
Security: We use industry-standard security measures to protect your information. However, no system is entirely secure, and we cannot guarantee the security of your information.
7. Intellectual Property
Content Ownership: All content on Crystal Intentions, including text, graphics, logos, and images, is the property of Crystal Intentions or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
8. Limitation of Liability
Disclaimer: Crystal Intentions is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount paid for the product or service in question.
9. Modifications to Terms
Updates: We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.
10. Governing Law
Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of Indiana USA Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in Indiana USA
11. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: Brenda@crystal-intentions.com
Phone: (765)274-3739
Address: 525 S SunnyBrook Dr
Brownsburg IN 46112
By using our online shop, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for shopping with Crystal Intentions!
Return Policy for Crystal Intentions Online Shop
At Crystal Intentions, we are committed to ensuring your satisfaction with our products. If you need to return an item, please review our return policy below.
1. Eligibility for Returns
Defective or Incorrect Items: We accept returns for items that are defective, damaged, or incorrectly sent. Please contact us within 7 days of receiving your order if you encounter any issues.
Custom and Personalized Items: Custom and personalized items, including custom intention bracelets, are non-returnable unless they arrive defective or incorrect.
2. Return Request Process
1. Contact Us: To initiate a return, please contact our customer service team at [your email address] or [your phone number] within 7 days of receiving your order. Include your order number, a description of the issue, and any relevant photos.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item. Returns sent without prior authorization may not be accepted.
3. Return Instructions
Packaging: Carefully pack the item in its original packaging, including all tags, labels, and accessories.
Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method, as we are not responsible for items lost during return shipping.
4. Refunds and Exchanges
Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Please allow up to 14 business days for the refund to be processed.
Exchanges: If you wish to exchange an item for a different product, please indicate your preference when contacting us. Exchanges are subject to product availability and may involve additional shipping costs.
5. Non-Returnable Items
Final Sale Items: Items marked as final sale or clearance are not eligible for return or exchange.
Custom and Personalized Items: As mentioned, custom and personalized items cannot be returned unless defective or incorrect.
6. Return Shipping Costs
Defective or Incorrect Items: We will cover the return shipping costs for defective or incorrect items. We will provide a prepaid shipping label for this purpose.
Change of Mind: If you are returning an item for any reason other than defect or error, you are responsible for the return shipping costs.
7. Damaged or Lost Items
Damaged on Arrival: If your item arrives damaged, please contact us immediately with photos of the damage and your order number. We will arrange for a replacement or refund as appropriate.
Lost Packages: We are not responsible for lost packages during return shipping. We recommend using a trackable shipping method to ensure your return is received.
8. Contact Information
For any questions or assistance with returns, please contact us at:
Email: Brenda@crystal-intentions.com
Phone: (765)274-3739
Address: 525 S SunnyBrook Dr
Brownsburg IN 46112
Thank you for shopping with Crystal Intentions. We appreciate your business and are here to assist you with any concerns or issues regarding your purchase.
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